Terms and conditions

• “We,” “our,” or “us” refers to Southampton Port Parking Solutions.
• “You” or “user” refers to any individual or entity accessing our website or services.
• “Services” include the parking solutions, shuttle services, and any additional services provided by Southampton Port Parking Solutions.

1. Eligibility: You must be at least 18 years old and have the legal capacity to enter into a binding agreement.
2. Compliance: You agree to use our services in compliance with all applicable laws and regulations.
3. Prohibited Use: You may not use our website or services for any unlawful purpose or in a manner that could damage, disable, or impair our operations.

You agree to behave in a respectful and lawful manner when interacting with our staff, customers, and facilities.

We use the information we collect to provide you with our services, improve our website, communicate with you, and fulfill your requests. We may also use your information for marketing purposes, with your consent.

1. Booking: All reservations must be made via our website, phone, or other approved methods. For bookings containing 5 or more passengers, an additional surcharge of £10 per passenger will apply for each passenger exceeding 4 passengers.
2. Payment: Full payment is required at the time of booking. Accepted payment methods are listed on our website.
3. Amendments and Cancellations: Changes or cancellations to your booking may be subject to additional fees. Refer to our Cancellation Policy for details.
4. No-Show Policy: Failure to arrive on your scheduled booking date may result in the forfeiture of your payment.

1. Parking Allocation: Parking spaces are assigned on a first-come, first-served basis unless otherwise confirmed.
2. Vehicle Condition: You are responsible for ensuring your vehicle is roadworthy and free from leaks or hazards.
3. Liability Disclaimer: While we provide secure parking facilities, we are not responsible for:
   • Loss or damage to vehicles or belongings left inside.
   • Damage caused by third parties or natural disasters.

1. Availability: Shuttle services are subject to availability and may vary based on demand.
2. Timeliness: We strive to adhere to scheduled shuttle times but are not liable for delays due to traffic, weather, or unforeseen circumstances.

We reserve the right to refuse service, cancel bookings, or require any individual to leave our premises where behaviour is abusive, threatening, aggressive, or otherwise inappropriate towards our staff, customers, or third parties.

In such cases, we may also decline to accept future bookings from the individual involved.

Any refunds will be handled in accordance with our Cancellations & Refunds policy.

We understand that plans can change. Our cancellation terms are as follows:

• Full Refund:
  You are entitled to a full refund (minus a £25 admin fee) if you cancel your booking within 14 days of making the reservation, regardless of the scheduled booking date.
• Partial Refund:
  If you cancel more than 14 days after booking but at least 7 days before 10:00 AM on the day of your scheduled drop-off, you will receive a 50% refund.
• No Refund:
  Cancellations made within 7 days of 10:00 AM on the day of your scheduled dropoff are non-refundable.
• No-Show Policy:
  Failure to arrive for your scheduled booking without prior notice will be treated as a cancellation with no refund.

Please click here to log in and amend / cancel your booking(s).

Refunds will be processed to the original payment method within 5–10 business days. If you believe extenuating circumstances apply to your case, please contact us directly.

All content on our website, including text, images, and logos, is owned by or licensed to Cruise Parking Southampton. Unauthorized use, reproduction, or distribution is prohibited.

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising from the use of our services.
• Our total liability is limited to the amount paid by you for the services in question.

Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and safeguard your personal information.

We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, unexpected local events or government restrictions.

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes your acceptance of the updated terms.

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Cruise Parking Southampton
Email: Support@southamptonportparkingsolutions.com